Class - Mar. 12, 2026

Performance Feedback

• Objective input observed through measurable data, facts and backed up by verifiable evidence
• Subjective input influenced by personal opinions, feelings, or experiences
• Two people might experience and interpret feedback differently than you do

Three Fears of Giving Feedback

Fear #1 - Feedback conversation is going to be long and drawn out

• To tackle this, give fast feedback and just share the behaviour or performance you are observing

Fear #2 - I need to make the feedback perfect

• To tackle this, get a dialogue, not a monologue, started
• Give the recipient the opportunity to share their perspective
• Know you can adjust, adapt, and provide updates if needed

Fear #3 - My feedback is going to be taken the wrong way

• You cannot control how recipients react and respond - YOU CAN ONLY CONTROL HOW YOU DELIVER IT!
• Share positive intention for giving feedback, be clear, name the impact, highlight strengths, develop actionable next steps and deliver it with care and curiosity

How to receive feedback constructively

• Ask actionable ideas of how to improve next time? "Give me one thing that I can improve on for next time?"

Truth Trigger

• When feedback doesn't feel true, it hurts
• Feedback doesn't always have to be 100% correct
• Try seeing at what is partly true

Relationship Trigger

• Sometimes it's more of who said it rather than what's actually said
• If it's someone you clashed with or don't respect
• Say to yourself: "What if somebody else had said that?"

Identity Trigger

• When feedback shakes the sense of who you are
• Zoom out and realize that one piece of feedback doesn't define who you are

How to be coachable

• Self-awareness
  • Being aware of how you say things
  • Not being present in the current situation because of baggage
• Focus and objectivity
  • Can you see yourself as others see you?
  • Can you focus on what is/isn't working?
• Adaptability
  • Realizing that what got you here isn't going to suffice
• Self-management
• Humble confidence
  • Being confident in your skills, knowledge, expertise and instincts while also being aware there is much you don't know
• Absorb vs. defend
  • Dragon's Den